Refund Policy

At Cruise Liner, we aim to provide exceptional shore excursions that create unforgettable experiences. We understand that sometimes plans change, and we want to make sure you are fully informed about our refund and cancellation policy.

Please read the following refund policy carefully:

1. Booking Confirmation

Once you confirm your booking with Cruise Liner, your reservation is considered final. A confirmation email or booking voucher will be sent to you with details of your excursion. Payments are processed at the time of booking.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Cancellations by Cruise Liner: If Cruise Liner is forced to cancel your excursion due to unforeseen circumstances (e.g., weather conditions, mechanical failure, or other operational reasons), you will receive a full refund. We will notify you as soon as possible and offer alternative excursion options if available.
• Customer Cancellations: you choose to cancel your booking, our refund policy is as follows:
• More than 48 hours before the excursion date: You are eligible for a full refund (less a processing fee of $10).
• 48 hours or less before the excursion date: Unfortunately, we are unable to offer a refund. However, you may be able to reschedule for an alternative date, subject to availability.

Note: In cases of extreme weather or emergencies that prevent you from attending, please contact us immediately, and we will do our best to accommodate you with an alternative solution.

No-Show: If you do not show up for your excursion, no refund will be provided.

3. Rescheduling Policy

If you wish to reschedule your excursion, we will make every effort to accommodate your request based on availability. Rescheduling is allowed as follows:

• More than 48 hours before the excursion date: You may reschedule your excursion for a different date with no extra charge, subject to availability.
• Less than 48 hours before the excursion date: Rescheduling may be subject to availability and a rescheduling fee, depending on the excursion type.

4. Refund Method

Refunds will be processed to the original payment method within 5-10 business days. Please note that processing times may vary depending on your bank or payment provider.

5. Exceptional Circumstances

In some cases, such as severe illness, injury, or other extenuating circumstances, we may offer partial refunds or rescheduling options at our discretion. Please contact us as soon as possible to discuss your situation.

6. Changes to the Refund Policy

Cruise Liner reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the "Effective Date" at the top will be updated. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or need assistance regarding your booking, cancellation, or refund request, please contact us:

Cruise Liner
Email: support@cruisesliner.com
Website: https://cruisesliner.com

We are here to assist you and ensure you have the best possible experience.